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If there are issues with the ticket preventing you from closing the ticket, please add any notes/suggestions to the tickets Discussion section, move the ticket to the top of the To Do List and notify Team Triton via the DSD-Marine | Support and Maintenance channel in MS Teams. Team Triton will be advised to any tickets coming back from the Review process a top priority.
If the bug was correctly resolved, add a note to the ticket stating that the review is done and ask Team Triton to close the ticket in DevOps and SMGS via the DSD-Marine | Support and Maintenance channel in MS Teams.
At the end of each sprint, all DSD-Marine team members will be asked to give their scrum masters an estimate of how much time was spent assisting Team Triton with bug reviews and support. These time estimates will be rolled into a PBI at the end of each sprint to help identify support costs on a scrum team’s velocity.
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