This page will record any unique incidents, issues and/or fixes required when the MDM subsystem fails.
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The failure reason pertains to , SSL Certificates, AutoDiscovery or MDM InboxPassword
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Details of Causes
“Auto Discovery” and/or “SSL Certificate failure”
see PBI# 137134 fixed by SMGS Ticket #IM360871 (October 2021)
The MDM will not send out emails and the generic AAIR inbox begins receiving error emails (shown above)
This is a known recurrent error. Shared Services (SSC) needs to make an update on their end. When this occurs, Log an Orion ticket stating that the CAWIS-MDM is a “mission critical” application. Its also good practice to make mention of the error and ticket number on the IT Information Portal channel on Teams to help ensure the ticket gets attention in a timely manner
An Auto-discovery (CAWIS looking for address of exchange server) incident also occurred in Dec 2021, but somehow self corrected without notifying SSC or Service Desk - reason unknown
2. PASSWORD or Authentication errors See
see e-mail notifications regarding expiration of the AAIR inbox password
Resetting/Updating AAIR inbox password
Pbi# 202037 fixed by Orion Ticket #INC33024 (September 2022)
per the note on Edit - CAWIS MDM - SWIMN MDC - BSD - Civil Aviation - Confluence (atlassian.net),
I could not retrieve INC33024 in Orion by searching for either 33024 or INC33024. Service Desk has advised that this is because only BMC Administrators can access the INC items.
ORION Ticket #125250 (January 2023):
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The properties of the table TR47, go to CAWIS MAIN MENU - Code table Admin - General Properties
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3. Hidden ASCII characters in an Airworthiness Directive (AD) subject
Very often the CAW Inspectors will simply copy and paste the subject from the AD document into the data entry page when processing a new AD.
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However, if it should reoccur for any reason, simply copy the English and French AD subjects into notepad, remove any strange looking characters, then paste those subject lines back into the page and resave .
4. MDM Email box disabled / locked
Again this can only be fixed via an Orion ticket. The MDM password is in the the General properties table under the CAWIS code maintenance menu , if required. The Inbox being locked is likely a side effect of an invalid password on TR47
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DNRENAC = (National Aircraft Certification – Distribution TC.CAWIS-SWIMN-DISTRIB-PROD.TC@TC.GC.CA)
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5. Process locked
Distribution fails to Launch.
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