Web Technical Support / Soutien Technique Web (TC) <WebTechnicalSupport-SoutienTechniqueWeb@tc.gc.ca>

(formerly the Web Monitoring Group, DL OTT Web Monitor Group)

Keepers of the formal environments, ACC and Prod.  They do releases and configuration changes in ACC and Prod.  We can't typically access those servers.

In an emergency, the members of the web team can be contacted directly:

• Wieczorek, Marcin Marcin.Wieczorek@tc.gc.ca

• Michaud, Marcel marcel.michaud@tc.gc.ca

• Chu, Meng (Amanda) meng.chu@tc.gc.ca

DL OTT DBA Group <DLOTTDBAGroup@tc.gc.ca>

These are the database administrators.  Have any issues or questions re: databases?  Reach out.

Data Management - AFCH <DataManagement-AFCH@tc.gc.ca>

These are the data modelers.  If you're looking to change your database model, it must be approved by them.

DL OTT Information Management ACE <DLOTTInformationManagementACE@tc.gc.ca>

Analytics Center of Expertise (formerly known as the "BI Team"). Get your data into their ocean, and they will provide very powerful reporting tools that can be accessed by your clients.

TC Cloud / Infonuagique (TC) <TC.Cloud-Infonuagique.TC@tc.gc.ca>

This is the Transport Canada Cloud Centre of Excellence (TC3oE). You can message them for things like asking for help or to request resources in DEV, ACC and PROD.

DL OTT Citrix Admins <DLOTTCitrixAdminss@tc.gc.ca>

We have several apps delivered Citrix, including: MSIS, MEMS and MIB

ACCESS CNTL - AFCDA <AccessControl@tc.gc.ca>

For all things Active Directory, and maybe more.

Power Apps Center of Excellence / Power Apps Centre d’Excellence PowerAppsCenterOfExcellence-PowerAppsCentreDExcellence@tc.gc.ca

The PACE team is very excited to announce the launch of our PACE Request intake form. This form is to be used when your team is looking for a license assignment, creation of an environment, project inquiry/information, training information or to purchase a license.

Dynamics

• User Licenses

• New Environments

• The generic inbox may still be used for requests that fall outside of the scope of the intake form, or if you are unsure what to do.

Service Desk NCR / Bureau de service RCN (TC) <TC.Servicedesk-Bureaudeservice.TC@tc.gc.ca>

• Request for password changes (generic, service, etc.).
  2nd level escalation for emergencies: Dalrymple, Paul paul.dalrymple@tc.gc.ca

• IT Equipment
  2nd level escalation for emergencies: McWaters, Adam adam.mcwaters@tc.gc.ca

• MS-Teams issues
  2nd level escalation for emergencies: Ponton, Pierre-Louis pierre-louis.ponton@tc.gc.ca

Microsoft Premier Support for external MS Support

Contact Martin Hubert (Unlicensed) and Walter Hoban.

TC-DevOpsChampions f998800b.034gc.onmicrosoft.com@ca.teams.ms

TC’s keepers of DevOps.

Exchange 365 Servers - Shared Services

• If you know the general mailbox for SSC support or Exchange support, pls paste here.

  • For 2nd level excalation: Fevrier, Brian brian.fevrier@ssc-spc.gc.ca

Shared Services Canada (SSC) Liaison Office

• Contact this inbox to escalate tickets that are waiting on action from SSC.

  • DSD SSC Liaison Office / Bureau de liaison SPC DGSN DSDSSCLiaisonOffice-BureauDeLiaisonSPCDGSN@tc.gc.ca

• If you need further escalation beyond the DSD SSC Liaison Office, you may reach out directly to the manager of SSC Liaison:

  • Leung, Polly polly.leung@tc.gc.ca

DL OTT AFCCB (ALL) <DLOTTAMSBCAllStaff@tc.gc.ca>

Distribution list to email entire DSD Marine team.

DL OTT AFCCB STAFF DLOTTAMSBCStaff@tc.gc.ca

Distribution list to email casual, term and indeterminate members of DSD Marine team.

DL OTT AFCCB Team Leads <DLOTTAFCCBTeamLeads@tc.gc.ca>

Distribution list to email DSD Marine team leaders and manager.

DL OTT AFCCB Scrum Masters <DLOTTAFCCBScrumMasters@tc.gc.ca>

Distribution list to email DSD Marine scrum masters.

TC.F NCR AFCCB Team Turtle / Equipe Tortue RCN F.TC <TeamTurtle-EquipeTortue@tc.gc.ca>

Distribution list to email The Ninja Turtles. Accessible to non-TC senders. Active Directory group.

DL OTT AFCCB Agile - Team Narwhals <DLOTTAFCCBAgile-TeamNarwhals@tc.gc.ca>

Distribution list to email The /wiki/spaces/NAR/overview.

DL OTT AFCCB Agile - Team Kraken <DLOTTAFCCBAgile-TeamKraken@tc.gc.ca>

Distribution list to email Team Kraken.

TC.F NCR AFCCB Team Triton / Equipe Triton RCN.F.TC <DLOTTAFCCBTeamTriton@tc.gc.ca>

Distribution list to email Team Triton.  Team Triton is the support team for all of the DSD-Marine applications.

TC.F NCR AFCC Team Fusion / Équipe Fusion RCN F.TC <TeamFusion-EquipeFusion@tc.gc.ca>

Distribution list for Team Fusion. Accessible to non-TC senders.

DL OTT AFCCB Agile - Team SAM DLOTTAFCCBAgileTeamSAM@tc.gc.ca

Distribution list to email The Scruminators.

TC.F NCR AFCC Staff / Personnel RCN F.TC AFCCStaff-PersonnelAFCC@tc.gc.ca

Distribution list to email Scruminators, Ninja Turtles and Fusion.

https://tcapps.tc.gc.ca/Corp-Serv-Gen/5/CSE-CCC/eng/Options

TC web.config Encryption Tool

Windows Server 2008 Migration: MSS Applications

Details all activities when we moved from Server 2008 to Server 2016. Lists all DEV, ACC and PROD servers.

TC3oE Stream Site

TC Cloud Team's (TC3oE) Stream site containing learning material, training, and showcases related to TC's Cloud efforts and intiatives.

\\tc4s0b\Groups\AFCCB

Our group share. Formerly hosted at \\ncrws440\ms_apps.

Most of DSD Marine should have it mapped locally as G:

D:\wwwfiles on each web server

Not a UNC, but use with consideration of \\wwwdata\wwwdocs (see below)

Use only for temporary/transient files. This folder is unique between all servers (even if the server is part of a web farm).  Note: these files may be deleted at any time and for any reason by our server teams, SSC, or DSD-Marine administrators.

\\wwwdata\wwwdocs

Use for long-term storage of static and/or common files . For example, images uploaded to the site as part of inspection, user-uploaded forms or files, etc.

\\tcappsmssdev\tcappsroot

DEV server for internal TC apps.

\\tcapps2mssdev\tcappsroot

DEV server for LEGACY internal TC apps.

\\wwwappsmssdev\wwwappsroot

DEV server for external TC apps.

\\wwwapps2mssdev\wwwappsroot

DEV server for LEGACY external TC apps.