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  • Check with Product Owners that password for user id can be reset
  • Run the following query on the PCOC database:
    • select * from TC008_USER where USER_ID = '<User_ID>';
      --Note the value of tc008_user_id below
      update tc008_user set user_password_txt = '<random_password>' where tc008_user_id = <tc008_user_id>;
      update tc008_user set date_expiry_password_dte = null, date_lockout_account_dte = null where tc008_user_id=<tc008_user_id>;

      commit;

      • Where <User_ID> is the username of the account
      • Where <random_password> is any password that meets criteria below e.g.: Jkfds03-fefja
        • Must be 8 - 20 characters in length
        • Must contain one upper case and one lower case letter
        • Must  contain at least one number
        • Must contain at least one of the following special character #$!*+@
        • Must not contain spaces
  • Use or Provide this password to the client, they will be forced to update on first login.
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