...
Receives an email that Holly and team will triage act on the request. (Includes a link to the request)
...
Monitors the myTC Account Teams channel. When a request comes in, perform a quick triage to determine what needs to be done and how long it will take.
Creates a new DevOPs task to perform user management tasks and assign it to <Remi>.
<Remi>
Completes the requests. Sends an email to the client (copy Holly) with the details of the User Accounts (added, removed, modified)
...