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All clients from CivAv can fill out this form to create a new request and it is (available in English and French). It’s It is important to mention that this form was created to concentrate the intakes and enable an automated process with DevOps.
The form is available on MS Teams too:
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Process
When a client fills out this form, a PBI or a Bug will be created automatically in the Backlog from DSD-CIVAV Support Backlog and an e-mail will be sent to the client with the number ID of the PBI/Bug so that it they can track your demand their request directly on DevOps (facilitating access to information, transparency and adding value to the organizational process).
Form
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DevOps
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Azure Automation
The mechanism used behind to create this automation was the Logic Apps available in Azure.
Azure Resource Group | TC-DevTest-CivAv-RGP |
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Updating the Form
To update the form, go to Microsoft Form Forms on Office 365 and click on Request Intake Form.
NOTE: Any modifications made to the form are automatically updated for users.
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The form can be edited from the link here: Civil Aviation - Request Intake Form (Edit) Microsoft Forms (office.
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Application entries can be added to, and edited within the dropdown list
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Once the application entry has been added to the dropdown list, the area path needs to be added to the Support Team Board (Team Skyblazers or Team Avro Arrows) in order for the tickets generated from the “Intake Form” to be automatically added to the “New” column of the appropriate maintenance team backlog. This can be done in DevOps via: Project Settings | Teams | Team <Maintenance Team Name> | Iterations and Area Paths | Areas, ensuring that the Area Path for the entry just added to the Intake Form dropdown is added to the Areas list (as per below for the newly added “Bookings Tool” entry).
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