Intake Form / Formulaire de demande

*In review

CivAv Intake Process

This is an overview of the DSD-CivAv triage and intake process.  Please review this process to familiarize yourself with how demand input for the Civil Aviation team’s application portfolio will be managed.

Intake Form

All clients from CivAv can fill out this form to create a new request (available in English and French). It is important to mention that this form was created to concentrate the intakes and enable an automated process with DevOps.

https://forms.office.com/Pages/ResponsePage.aspx?id=qf8IILLJl02a2UrOJThr59sjNjMBjqtBsVupUUK-Rf1UNjRVTUM4VEJINUNWVzNSRVlEMDY3OUpPNSQlQCN0PWcu

The form is available on MS Teams too:

Process

When a client fills out this form, a PBI or a Bug will be created automatically in the DSD-CIVAV Support Backlog and an e-mail will be sent to the client with the ID of the PBI/Bug so that they can track their request directly on DevOps (facilitating access to information, transparency and adding value to the organizational process).

Form

E-mail

DevOps

Azure Automation

The mechanism used to create this automation was the Logic Apps available in Azure.

Updating the Form

To update the form, go to Microsoft Forms on Office 365 and click on Request Intake Form.

NOTE: Any modifications made to the form are automatically updated for users.