Purpose of these pages is to provide an overview of the types of work we provide and how we support our clients.
Who are our clients?
New Digital Service teams (30% of requests)
Existing Service Teams requesting new Features (35% of requests)
Existing Service teams with support Issues (35% requests)
API & Help requests
User management requests
Bug reporting
Dev support issues
Production support issues
As a | I need a way to | So that |
|---|---|---|
As a Client | I need a way to submit a request to myTC Account for service | So that I that my request can be answered in a timely and efficient manner |
For submitting requests we propose the use of an MS Form:
Each request from the form will generate a DevOps Intake request and can get triaged and processed like other issues in the myTC backlog.
Each type of request may vary in how it is processed:
https://miro.com/app/board/o9J_lMN6iuE=/?moveToWidget=3458764524134569615&cot=14 Process Overview
https://miro.com/app/board/o9J_lMN6iuE=/?moveToWidget=3458764525256753905&cot=14 Intake Triage
https://miro.com/app/board/o9J_lMN6iuE=/?moveToWidget=3458764525258788553&cot=14 User Management Request
https://miro.com/app/board/o9J_lMN6iuE=/?moveToWidget=3458764525321761245&cot=14 Generic Questions
https://miro.com/app/board/o9J_lMN6iuE=/?moveToWidget=3458764525330920453&cot=14 API Swagger Help
https://miro.com/app/board/o9J_lMN6iuE=/?moveToWidget=3458764525331634343&cot=14 Dev Support
https://miro.com/app/board/o9J_lMN6iuE=/?moveToWidget=3458764525338560417&cot=14 Report a Bug
https://miro.com/app/board/o9J_lMN6iuE=/?moveToWidget=3458764524751582817&cot=14 New Feature
https://miro.com/app/board/o9J_lMN6iuE=/?moveToWidget=3458764524801726678&cot=14 New Client
https://miro.com/app/board/o9J_lMN6iuE=/?moveToWidget=3458764525344219874&cot=14 Product Support
Risk Assessment
Impact Assessment