Responsibilities of the Web Designer (UX) / Business Analyst Level 3  may include but are not limited to:

• Identifying and supporting the use of design thinking tools, methodologies and techniques to gather user needs and requirements;

• Championing the use of the User Centered Design methodology through education and awareness raising among stakeholders;

• Utilizing task analysis and observation techniques to understand user needs;

• Understanding user needs and identifying opportunities to be more user-centric;

• Understanding the existing supporting system of the TSIS 2.0 service and design targeted improvements to that system to accommodate the new service - both digital and process based;

• Working in close collaboration with the TSIS 2.0 development team, participate in the definition of data attributes to capitalize on effective use of native and previously customized Dynamics entities;

• Engaging directly with existing and new users to understand the jobs they perform, the pain points they have, and the value the TSIS 2.0 can deliver to them.

• Documenting forms, manuals, programs, data files, and procedures in support of the TSIS 2.0;

• Work with Product Owners and Agile Scrum teams to create, maintain and communicate product backlog items;

• Creating, maintaining and presenting product-related artefacts such as wireframes, mockups, experience maps, workflows, specifications, etc. at scrum ceremonies (e.g., review, grooming sessions);

• Understanding user and functional requirements, derived from business requirements for the development of the system, and create user stories for the development team;

• Mentoring full time Transport Canada's employees, as needed.

The Web Designer (UX) / Business Analyst Level 3  deliverables for the TSIS 2.0 may include but are not limited to:

• Developing task flows and wireframes based on user needs

• Designing graphic user interface elements, like menus, tabs, forms, and widgets for the TSIS 2.0

• Conducting usability testing sessions with users to validate proposed designs and workflows, and communicating findings to stakeholders and at scrum ceremonies (e.g., review, grooming sessions).

• Using qualitative and quantitative data to create user stories, profiles, personas and journey maps to support user-centric development of the TSIS 2.0.

• Performing education and awareness raising among stakeholders through various means, e.g.,  coaching / training sessions

• Working with the appropriate stakeholders to identifying and design departmental service patterns and standards that scale (where appropriate and feasible) for the benefit of TSIS 2.0 and Transport Canada;

• Assessing the impact of the new user-centric design on the TSIS 2.0 and end users;

• Monitoring the need for design changes as the TSIS 2.0 progresses and adjusting / updating as appropriate;

• Comparing the user experience of existing applications and working and design better alternatives;  and

• In collaboration with the product owners, develop test plans for User Acceptance testing of the system.

Before Start Date

After Start Date