Team meeting notes - 2022-06-07

 Date

Jun 7, 2022

 Participants

  • @Tim Renczes (Unlicensed)

  • @Aaron Dick

  • @Holly Dickson

  • @Richard Potter (Unlicensed)

  • @gagnier

  • @John (Joao) Pimentel

  • @Michel Larose (Unlicensed)

  • @Patrick Bouchard (Unlicensed)

  • @Yuko Yamamoto (Unlicensed)

  • @Huan

  • Gaetan Tauvette (via MS Teams)

  • Luong Tang (via MS Teams)

  • @Hilaire Tchakote (Unlicensed) (via MS Teams)

 Goals

  • Review of the intake process

  • Service blue print review

  • Definition of done (deferred)

 Discussion topics

Time

Item

Presenter

Notes

Time

Item

Presenter

Notes

10:00

Introduction

@Holly Dickson

 

10:15

Intake progress & demo

@gagnier

11:15

Service blueprint review

  • new feature process

  • governance

@gagnier

  • Service desk

    • Can we get the link to the intake form out to the service desk to pass along to clients directly so the tickets can be closed right away? (@Michel Larose (Unlicensed) )

      • @Patrick Bouchard (Unlicensed) is looking into this

  • Why are some items that are declined found in the development backlog ? (@Aaron Dick )

    • Technical analysis requires time from the development team and represents work that would be put into a sprint

 

 Action items

@Michel Larose (Unlicensed) to provide a distribution list to add as a BCC to intake requests
@Patrick Bouchard (Unlicensed) to setup a meeting with the service desk around ticket routing and whether clients can be directed to the intake form

 Decisions