Closing an IM in SM-GS

Owned by Le, Michelle
Last updated: Mar 16, 2022
1 min read

When a PBI or Bug is moved to the Done column on the Board, any associated IM also needs to be closed.

  1. Go to SM-GS and click the Close button in the top bar.

     

  2. Select the Closure Code from the list provided and write a small message explaining the Solution.
    This message should give a quick explanation on how the ticket was resolved (was it a code change (include change request #)? fixed data in the database? was a workaround used (if yes, please document in Confluence)? etc.)

     

  3. Click Save in the top bar.