Unable to Open Documents Saved in MEMS Case File

There are a couple of known scenarios that could prevent the opening of case files

1 - Program association to open PDF - Referencing IM351032 - The client reported the issue and then it resolved “caused by the PDF issue which I was facing earlier and RSU had fixed it by uploading new version of Foxit PDF.”  Users may at times have different updates or methods of opening files that might require reassociating a PDF application to the PDF file. Ex. Foxit/Acrobat .. right click file/open with/click always..

2 - Check the document number that the client says they can’t open. This can be found by going into the Doc tab from the details of the case. It looks like in mid October of 2020, there are missing files from sequence 107894 to 108014 inclusive.  There are 120 files that aren’t on the file server. We did a massive restore but these files weren’t in the backup from the SSC.